The last week or so has been silent on the site because the fiancee and I have been upside-down trying to get working appliances in the house while tackling our first few DIY projects at the same time.
To save cash, we ordered our range and refrigerator from the local Sears Outlet. And I’m going to preface this by saying that we’ve heard nothing but good things about the Outlet; but let’s just say that all did not go smoothly. One replacement range, one new 3-prong outlet and one month later, we can finally cook dinner instead of eating out almost every night.
We still have issues with our refrigerator (the digital display was DOA) but it keeps food cold and we’re in no rush to call the Sears repair line yet again.
The last month or so has been super stressful and the dreary winter weather is just making it worse. I’m ready for spring, for landscaping the new place, BBQs and lounging in the sun.
I just love the idea of having landscaping in our backyard. Reading more articles about the making of landscaping makes me excited, and I will continue searching for some helpful sites for more creative designs.
This weekend we got a little taste of it, but for now I think I’ll just have to keep myself inspired with photos like these:
san francisco landscape architect
Jeffrey Gordon Smith Landscape Architecture
Comments
To Liz,
My name is Brian and I’m part of the Sears Cares Escalations team. I am very sorry that you’re having this experience with your Sears Outlet purchases. I’m glad that the range issues were finally taken care of. I am concerned that it took so much to get this accomplished. My other concern is that you have had problems with both of the purchases. It is an outlet store, but there are still quality standards to adhere to. We would like to step in and ensure that you get the service on the refrigerator that you should have. We can’t allow you to have more issues such as these. At your convenience, please contact my office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the refrigerator (and range) was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Liz) used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Hi Brian –
Thanks for the comment. You guys are like ninjas!
I already shot an email off a while ago to [email protected] describing the situation based on the recommendation from the rep from Twitter. I haven’t heard anything back from that yet, but mostly I’m just glad everything is more or less working. We’ll put in a support call eventually for fridge since we got the 3 yr warranty.